Useful tips for designing successful conversational UX and Chatbot
Of late we can see that conversational UX design has become the trend of web design world. Conversational UX signifies to the user experience which the user interaction with the company, or service, based on prior user behavior. I don't mean literal interaction or conversation, the word refers to the back and forth communication where both the seller and the customer understand each other. The automated interaction with the company or customized service on through web app.
Web designers task is to address the requirement of the users and which requires information and conversational design has made this easier and is value driven. All the designers in order to improve their experience needed information from the audience of various fields and the interaction were the main hindrance which resulted in the distinct drop in user engagement. Thanks to the conversational UX design that's a great tool for the required information.
Take a look at few conversational UI tips Specifically conversational UI deals with the design elements that helps the users to give more information. Some of the most important elements are:
Avoiding indeterminate questions rather give some assistance to get the type of answers you are looking for. You can also provide some options to answers. Don't try to merge up multiple details in one sentence to get a specific answer.
If you don' get a valid answer you must explain the reason for it and state the expected answer again.
Users are like customers in your store they might give wrong answers several times but you have to give the reason what went wrong.
In a chat interaction gets timed-out but this is not the scenario in case of conversational design as the bit should be prepared to provide the obvious answers while responding to the user.
Now let's discuss some points that can make this design efficacious
Identifying the basic A conversation always develops step by step likewise you should focus on the basic piece of information from the users. As per most of the web interfaces, you can start with the location, requirements and most importantly the contact details. These are basics.
Think from user perspective You require the answer from the user in the first place is for getting the information. So the conversational screen should start with the addressing the users' need. After the user is sorted with the specific requirement through the contextual question and then proceed with depth in the user interested field.
Test the design After the completion of the process, it's imperative to check the system with the real users a few times. The pitfalls can be restructured. And knowing the trouble to the points where the user is getting confused will help to update the process and better the experience.